Design as Change Management

You will work a few years with Design in an organisation before you realise a large part of your job is to encourage organisational change.

This observation is something that I share with all of my design students.

They are usually surprised by this at first.

When you work with Design, you almost always create something new or a new way of working. This is often ambiguous, messy, and very different from how organisations work presently.

This almost always leads to frustration and resistance.