Four years ago, I went from being a lead designer in a product company to be a manager of the UX team. I started to divide my time between ‘doing the design’ and everything that went in to that, to making sure and motivating others to ‘do the design’. My role developed into more of a coordinating function. In addition to this, one had to make sure each designer delivered at a uniform quality level (more or less). The more I thought about this, the more I found myself discussing what the appropriate level of UX quality was for each product and the business. Turned out this definition was different for different groups of people.

Here is a list of the tools and methods that are presently in rotation within our UX team so far this year. Most of these are refined continuously and when I come across a new method or pattern it will be practiced during an 'experimental' period. After that it will be formalised with an all Dev department education to everyone is one board.

DESIGN

This tools are used for designing new products, features to existing products as well as some internal systems.

EXPERIENCE MAP

I have found that an Experience Map is an effective way of beginning any UX effort.